According to the guidelines of the Reserve Bank of India, if you have transferred money to the wrong account, you can register your complaint by visiting the official website of RBI.
Refund on Wrong UPI Payment : If you are on Unified Payments Interface (UPI)Unified Payment Interface) for online transactions and if your money goes to a wrong account, then you do not need to worry. You can get your money refund in this easy way. For this, you have to take special care of some things. Transaction of money has become easy in today’s time with Unified Payment Interface (UPI). You can send money to anyone in a few seconds. And you can ask for money from anyone in your account. For this you do not even need to go to the bank. Indian Reserve Bank According to the guidelines of RBI, after money is transferred to the wrong account, you will have to register your complaint by visiting the official website of RBI. Along with this, the bank branch will also have to be informed.
Let us tell you that from general stores to vegetable shops, QR payments are becoming available for UPI payment. We can easily pay by just scanning them. But suppose you are paying through UPI and by your mistake the money went to someone else’s account. Many times such mistakes are made in haste. Then in such a situation it is very important for you to know what you should do to get a refund.
If the money goes to someone else’s account during the payment from UPI, then there are options to get it refunded. You can also file a complaint regarding this. If you have made the payment through an app like Paytm, GPay, PhonePe, then first of all you can ask for assistance by going to the app customer service and register your complaint. Then you can call the helpline number of your bank. Apart from this, do not delete the money deduction message received on your phone. The details of this message may be required.
Know what RBI guidelines say
According to the guidelines of the Reserve Bank, if you have sent money to the wrong account, then in this case you can register your complaint by visiting bankingombudsman.rbi.org.in. You will have to submit an application to the bank for your refund. Along with this, you will have to tell the complete details of your bank account and also of the account in which you have sent money by mistake. If you know to whose account you have sent money by mistake and he is not returning the money. In such a situation, you can file a complaint against him by visiting the NPCI website.
complain like this
If you want to register a complaint on NPCI’s website, then you should go to its website. Scroll down to Dispute Redressal Mechanism here. Transaction tab will appear at the bottom. Expand it. Then you have to fill details like Transaction Nature, Issue, Transaction ID, Bank, Amount, Date of Transaction, Email ID and Mobile Number. In this way you will be able to file a complaint for your refund.
This is the way to get payment refund
In response to a question asked in an F&Q on the BHIM app, it has been said that a payment made cannot be reversed. In such a situation, only the person to whom you have sent the money can return it. In such a situation, you will have to talk to the manager of that bank branch about this. He can talk to that person and get your money back.
English News Headline : Complaint Process for Refund on RBI Official Website Regarding Wrong UPI Payment.
Source: www.tv9hindi.com”